Privacy Policy
Last Updated: September 9, 2025
1. Introduction
SecurePath ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase Norton products through our services.
As an authorized Norton reseller, we may share certain information with Gen Digital Inc. for license activation and customer support purposes, as outlined in this policy.
2. Information We Collect
Personal Information
We collect information you voluntarily provide when you:
- Contact us by phone or through our website
- Purchase Norton products or services
- Subscribe to marketing communications
- Submit support requests or feedback
This may include:
- Name and contact information (email, phone, address)
- Payment information (processed securely by third-party processors)
- Device information for license activation
- Communication preferences and history
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and location information
- Browser type and version
- Device information and operating system
- Website usage patterns and analytics data
- Referral source and marketing campaign data
3. How We Use Your Information
We use collected information for the following purposes:
Service Provision
- Process and fulfill Norton product orders
- Activate and manage software licenses
- Provide customer support and technical assistance
- Process refunds and handle billing inquiries
Communication
- Send order confirmations and license information
- Provide important service updates and notifications
- Respond to inquiries and support requests
- Send promotional offers (with your consent)
Business Operations
- Improve our website and services
- Conduct analytics and marketing research
- Prevent fraud and ensure security
- Comply with legal obligations
4. Information Sharing
We may share your information in the following circumstances:
With Gen Digital Inc.
- Customer information for license activation and registration
- Technical support and product warranty services
- Compliance with Norton reseller agreement requirements
With Service Providers
- Payment processors for secure transaction handling
- Cloud hosting and IT service providers
- Analytics and marketing service providers
- Customer support and communication platforms
Legal Requirements
- When required by law or legal process
- To protect our rights, property, or safety
- To prevent fraud or illegal activities
- In connection with business transfers or mergers
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for data transmission
- Secure payment processing systems
- Access controls and employee training
- Regular security assessments and updates
- Incident response and breach notification procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Enable targeted advertising (with consent)
- Preference Cookies: Remember your settings and choices
Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality. Most browsers allow you to:
- View and delete existing cookies
- Block or allow cookies from specific sites
- Block third-party cookies
- Receive notifications before cookies are stored
7. Your Privacy Rights
Depending on your location, you may have the following rights:
General Rights
- Access: Request information about data we collect and process
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of data to another service
- Objection: Object to certain processing activities
Marketing Communications
- Opt out of promotional emails at any time
- Unsubscribe using links in marketing messages
- Contact us to update communication preferences
- Note: We may still send service-related communications
8. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations and requirements
- Resolve disputes and enforce agreements
- Provide ongoing customer support
Generally, we retain customer information for 7 years after the last interaction, unless a longer retention period is required by law or for legitimate business purposes.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certified privacy frameworks
- Other legally recognized transfer mechanisms
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information from our systems.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites, including Norton's official website. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for significant changes
- Providing notice through our services
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
We will respond to your privacy-related inquiries within 30 days of receipt.